Through the range of technology options, a consistent narrative exists that captures the best practice of how enterprises are approaching teleworking.

Central to these efforts is the whole-of-business efforts to create collaborative knowledge enterprise and provide unified communications (UC) capabilities to all staff as a standard business toolset. Across desktop and mobile platforms, this includes activating or adding presence, instant messaging and web conferencing via internal telephony infrastructure. It includes the introduction of social tools (knowledge management and group collaboration) to drive the development and growth of internal knowledge communities, and the extensive use of video to improve teamwork and business alignment across different locations while driving out travel costs. In the case of the latter, this is includes the democratisation of video and making video conferencing a basic facility feature in second and third tier meeting rooms. Usage and adoption initiatives, enabled by change leadership programs, underpin these efforts and drives benefits realisation.


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Organisations today: users work remotely, connecting with VPN clients that provide access to resources, applications and tools through a secure tunnel. This approach reflects the current widespread computing and application model that has user data and applications sitting on a company-provided computer.
Represents the drive for infrastructure agility, support for different computing models, (including BYOD) and the provision of greater security and protection for data. Earmarking a shift to Desktop Virtualisation, this captures the general sense of thinking around the future model of application and content delivery within business. All content and applications are brought back into the data centre (whether private or public) with the ability provided to users to securely and remotely connect. There are no local applications, no local content, and centralised application support on known operating improvements simplifies IT operations – allowing for Desktops to be outsourced as a utility service. While this improves the support and security of applications and content, the ability for users to connect, use applications and collaborate – particularly teleworkers – is still beyond the organisation’s control.
The evolution of today’s telework capability model and maintains the status quo of current local desktop strategies. The Remote Workspace becomes enabled, and rather than staff connecting using VPN clients back into the enterprise, they connect to the enterprise WiFi network enabled in their house. This becomes an operationally prudent approach for supporting teleworkers and providing them a business-grade service, while still maintaining a known and understood computing model in a non-disruptive fashion
The end-game for telework enablement and desktop computing. It is the vision of most CIO’s of larger organisations, or any business contemplating a significant proportion of their staff to be capable of teleworking. It too provides full network visibility and management out to the edge in the teleworker’s home, but utilises thin clients to provide a lightweight and easily maintained computing model, as well as the use of tablets for mobility. Enabled by ubiquitous connectivity (NBN in the home, 3G/ 4G when mobile), this approach involves no local content or no local applications. With all teleworker resources and collaboration tools being delivered from the enterprise cloud, and full location and device independence on offer, it also represents the complete enablement of Flexible Working.

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The emerging direction of enterprises is to evolve from Telework Capability to Telework Solutions. This is more than simply providing the ability for users to connect but captures the delivery of a defined, structured, controlled and predictable experience to staff working remotely, including full manageability and support for teleworkers. It extends the enterprise permitter into the home, establishes new demarcation points and allows IT to support the Remote Workspace as a small or micro-office. VPN Appliances drive the introduction of this demarcation, extending the management edge into the home network, and onto the business devices that connect.

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